Capn Design

Entries tagged language

The Guide of Likes

I didn’t think I needed this, but I did. A sampling of Edith’s definitions for like.

Like — To think something is good.

Like — To indicate online that you think something is good.

“Like” — To say you like something when you don’t, as in, “I like that guy. Not like I ‘like’ that guy Ann is dating.”

[via David]

Forever

Mandy Brown eloquently explains why most people have a hard time grasping forever.

On many an occasion, I’ve spoken with someone about their reluctance to get a tattoo and heard something to the effect of “I can’t imagine making a decision that would last forever.” My somewhat cheeky response has always been to say it won’t last forever; it will only last as long as you do, which is to say, not very long at all. But most of the time, and for most people, “forever” is that piece of time that we can see with our own eyes. Forever is the length of a single, human life.

She goes on to relate it to the sunsetting of web services like Delicious, which caused incredible upheaval amongst those who depend on it.

Instead of a single life, I hope that we think of forever as the amount of time in which a piece of information is useful. Beyond that point, it is best laid to bed.

Word Lens

This iOS app will translate Spanish to English (or vice versa) live in a video. It’s stupid how fast this works and I will buy this immediately. It’s going to be a lifesaver on vacations. You can buy it here. [via @marcoarment]

What's Not to Like?

Posted December 23, 2009

There a number of gestural ways for readers to indicate interest in content on the web. They all go by different names and representations, which makes it difficult to determine the right solution for your community. Below is an examination of the available options and, hopefully, answers to all of your burning questions.

Earlier this week, I was reading Gothamist and became engulfed in an article about EMTs letting a pregnant lady die. It’s an insane story and there are a ton of comments. There are also three “likes”. This disparity—one amongst many that exist on the internet—shows that there’s something broken with “liking” content.

When you find a piece of content that excites you, you probably want to do one of these things:

  • Respond to the article with a comment of your own
  • Bookmark the article for later
  • Share the article with someone else
  • Let the author know that you enjoyed the content

When a user “likes” a piece of content, they could be doing any of the final three actions, depending on the service. In the case of Gothamist, my instinct is that people “like” content because they want to tell the author and other readers that it was interesting and that they’d like to see more like it. Assuming this, why didn’t more people “like” this entry?

Before I answer that question, it’s worth noting that these gestural responses are very different from other reactions to content. Commenting, replying, sharing and even reblogging all involve content creation, which is a higher level of engagement and worthy of its own discussion. I also won’t really touch on flagging (e.g., spam, offensive content) or ratings.

Language Matters

Gothamist, as well as another small site called Facebook, use the word “like” as a way to note enjoyment, but it’s conflicting for a person to “like” an article that’s about a pregnant lady dying. Am I saying I like the article or that I like killing pregnant women and their fetuses? It’s clearly not the best phrase here, even though it works in most contexts.

There are certainly other options. Here are the ones I’ve seen the most and what they might imply. These are illustrative examples that cover many, but certainly not all, use cases (if a service has a word and a symbol, I just mentioned the word).

Type Services Definition
Like icon Facebook, Vimeo, Google Reader As discussed, it can either mean I liked reading the content or I agree with the content. Essentially, I feel happy after reading this. It’s more often used as encouragement than as a bookmark.
Favorite icon YouTube, TypePad, Posterous Similarly, this is something I enjoyed reading, but it tends to lean more towards a bookmark.
Recommend icon Movable Type, NYT I enjoyed reading this and I think you should enjoy reading it too.
[Up/Down] icon Reddit This is essentially recommend and not recommend.
[Star] icon Twitter, Google Reader This is mostly synonymous with “favorite”, but because there are no words it’s more open to interpretation.
This is good icon Vox I’ve only seen this on Vox, but I love it so I’m including it. This is back to a happy feeling and closest to “like”.
[Heart] icon Tumblr Very similar to “This is Good”.

The interpretations may give you some insight into what is appropriate for your context. In the case of the Gothamist article, “recommend” may be the best phrase since they use this data to calculate their popular article rankings. This isn’t everyone’s goal, though.

What To Do

There’s certainly no magic bullet, but how you implement this feature should depend on what you want to get out of the data. In the end, most publishers are looking for increased page views, but the path there relies on added value for the site’s community. If you’re keeping them engaged, they’ll keep coming back, which leads us to our final list. These are the benefits of using favorites:

  • A list of popular content: In addition to comments, page views, etc., you can use this to determine what content is most read on your site. This is an example of data that the publisher parses to add extra value (as opposed to the user).
  • A measure for the success of your articles: You can use this metric to refine the type of content on your site and gauge the success of your writers. This is another example of publisher-driven data.
  • A curation tool for users: People often just want a way to bookmark content, but it’s more often used as a way to represent who you are. There are millions of Facebook users whose identity is based solely on the items they “like” and share. This is an example where the community is making use of the data.

Really, all three use cases are valuable to publishers and users, just in different ways. The first and third are most valuable to sites that rely on user-generated content and the first two are more valuable for editorially-driven content. In the end, you should focus your efforts on what will improve the quality of and access to your content, because that’s why people visit your site.

Some Additional Notes

If your site is very upfront about its purpose, the language becomes less important. For sites where the homepage is a list of most popular content (e.g., Digg, Reddit), most users will click the button with the intention of promoting content to that list.

It’s also worth mentioning that sites often have two ways to provide gestural feedback, which can cause confusion and frustration. If you look at Twitter’s new retweet functionality, the inability to add your own comment essentially turns this into another way to favorite. It may show up in your user stream instead of a separate page, but it’s the same feature. Google Reader has two gestural responses: like and star (in addition to share and share with note). It seems like they’re just throwing the kitchen sink at the problem.

Finally, there’s the issue of site-specific jargon. Digg is the only site I can think of that does this with any success. Creating a new verb is not worth the overhead I would never recommend this unless your name is Kevin Rose.

I encourage you to comment with additional use cases and examples of usage in various services. I’d love to see as many examples as possible.

I’m with Team Outside

Posted December 3, 2009

There was a raging debate on Twitter yesterday about punctuation and quotations. Most people came down on the side of putting punctuation inside the closing quotation mark and that's how American English does it. Quoth Wikipedia:

American English places commas and periods inside the quotation almost all of the time, making exceptions only for parenthetical citation and cases in which the addition of a period or comma would create confusion, such as when quoting a keyboard entry or a web address.

I get that, but I respectfully disagree. I prefer the British style:

The British style places them inside or outside the quotation marks according to whether or not the punctuation is part of the quoted material.

Maybe it's from reading Eats, Shoots & Leaves or maybe it's from my life as a programmer, but I think only the quoted material should be inside the marks.

We could debate this at length (and I'm happy to hear your thoughts in the comments), but I think if we just choose a style and stick to it, that should do the trick. Of course, if I got a gig writing for a publication, I'd happily comply with whatever style guide they prefer.

Buzzwords of 2008

The words alone are enough, but the typography made it a must-post.

Recent Entries